How Do I Withdraw Funds?

Withdrawing your winnings is easy and secure. We process withdrawal requests eight times daily via Osko for fast access to your funds.

Before You Withdraw

Before you can withdraw funds, you must meet these requirements:

• Account verified - Your identity must be successfully verified
• Turnover requirement met - All deposited funds must be turned over at least once
• Bank account registered - You must have a registered bank account for withdrawals

How to Request a Withdrawal

1. Log in to your account - Sign in with your credentials
2. Navigate to Banking - Go to 'My Account' > 'Banking'
3. Select 'EFT Withdrawal' - Choose the withdrawal option
4. Select your bank account - Choose from your registered bank accounts or add a new one
5. Enter withdrawal amount - Type the amount you want to withdraw
6. Enter your password - Confirm the withdrawal with your account password
7. Submit request - Review and submit your withdrawal request

Withdrawal Methods

Osko (Fast Payment)

We process withdrawals via Osko eight times daily:

• Processing frequency - Eight times per day
• Speed - Funds available within hours if successful
• Availability - 24/7 including weekends and public holidays
• Fee - No fee

Electronic Funds Transfer (EFT)

If Osko is unavailable or unsuccessful:

• Processing time - Up to 5 business days
• Reliability - Standard bank transfer method
• Fee - No fee

Managing Bank Accounts

Adding a New Bank Account

1. Select 'New' account - In the EFT Withdrawal section
2. Enter bank details - Provide your bank name, BSB, and account number
3. Enter account name - Must match your verified account name
4. Save account - The account will be saved for future withdrawals

Using an Existing Bank Account

If you've previously registered a bank account:

1. Select 'Existing' account - In the EFT Withdrawal section
2. Choose your account - Select from your saved bank accounts
3. Enter amount - Type your withdrawal amount
4. Confirm with password - Enter your account password to authorize

Withdrawal Limits

• Minimum withdrawal - Typically $10 (check your account for specific limits)
• Maximum withdrawal - Your available balance
• Daily limit - No limit on number of withdrawals

What You Can Withdraw

Your available balance includes:

• Deposited funds that have met turnover requirements
• Winnings from bets
• Winnings from bonus bets (no turnover required)

Your available balance excludes:

• Pending bets
• Bonus bet balances (these can only be used for betting)
• Funds that haven't met turnover requirements

Debit Card Withdrawals

Withdrawal Status

Pending

Your withdrawal is being processed. This typically takes:

• Osko: A few hours
• EFT: Up to 5 business days

Completed

The withdrawal has been sent to your bank account. If using Osko, funds should be available immediately. If using EFT, allow up to 5 business days.

Cancelled

You can cancel a pending withdrawal before it's processed. Once processed, it cannot be cancelled.

Cancelling a Withdrawal

If your withdrawal is still pending, you can cancel it:

1. Go to Banking - Navigate to 'My Account' > 'Banking'
2. View pending withdrawals - You'll see any pending withdrawal requests
3. Click 'Cancel' - Cancel the withdrawal
4. Funds returned - The amount will be returned to your available balance

Troubleshooting

My withdrawal is taking longer than expected

• Check processing time - Osko: hours, EFT: up to 5 business days
• Verify bank details - Ensure your bank account details are correct
• Check with your bank - Some banks may delay incoming transfers
• Contact us - Reach out via Live Chat if it's been longer than expected

My withdrawal was rejected

Common reasons for rejected withdrawals:

• Account not verified - Complete identity verification first
• Turnover not met - Ensure deposited funds have been wagered at least once
• Incorrect bank details - Check BSB and account number are correct
• Name mismatch - Bank account name must match your verified account name
• Pending bets - Wait for all bets to settle before withdrawing

I can't find my withdrawal

1. Check your bank account - Look for incoming transfers
2. Check withdrawal status - In the Banking section
3. Allow processing time - Osko: hours, EFT: up to 5 business days
4. Verify bank details - Ensure details were entered correctly
5. Contact us - Reach out with your withdrawal details

Security

• All withdrawals require password confirmation
• Funds can only be sent to bank accounts in your name
• We verify all bank account details
• Withdrawals are processed securely through our licensed banking partner

Fees

• Withdrawal fee - No fee
• Your bank's fees - Your bank may charge fees for incoming transfers - check with them

Important Notes

• Withdrawals can only be made to bank accounts in your name
• Your bank account name must match your verified account name
• We process withdrawals eight times daily for faster access to your funds
• Osko withdrawals are typically available within hours
• Standard EFT withdrawals may take up to 5 business days
• You cannot withdraw bonus bet balances - only winnings from bonus bets

Need Help?

If you're having trouble with withdrawals:

• Contact our Customer Service team via live chat
• Email our support team
• Have your bank account details ready