How to Deposit Using Debit Card
Debit card deposits are instant and convenient. Once you register your card, you can make future deposits even faster.
Accepted Cards
We accept the following debit cards:
- Visa Debit - All Visa debit cards issued by Australian banks
- Mastercard Debit - All Mastercard debit cards issued by Australian banks
Credit Cards Not Accepted
We only accept debit cards. Credit cards cannot be used for deposits in accordance with Australian gambling regulations.
First-Time Debit Card Deposit
Step 1: Register Your Card
- Log in to your account - Sign in with your credentials
- Navigate to Banking - Go to 'My Account' > 'Banking'
- Select 'Card Deposit' - Choose the debit card deposit option
- Click 'Register New Card' - Start the card registration process
- Enter card details - Provide your card number, expiry date, and CVV
- Enter deposit amount - Specify how much you want to deposit
- Complete verification - You may need to complete 3D Secure verification with your bank
- Confirm deposit - Review and submit your deposit
Step 2: Card Verification (If Required)
We may require you to verify your card ownership for security purposes:
- What we need - A legible copy or photo of the front and back of your card
- Security tip - You can redact (black out) the middle 8 digits of your card number
- How to submit - Upload via your account or email to our support team
Why Verification?
Card verification helps protect you and us from fraud. It ensures that the card being used belongs to the account holder.
Using a Saved Card
Once you've successfully registered a card, future deposits are quick and easy:
- Go to Banking - Navigate to 'My Account' > 'Banking'
- Select 'Card Deposit' - Choose debit card option
- Choose 'Use Existing Card' - Select from your saved cards
- Select your card - Pick the card you want to use
- Enter amount - Type the deposit amount
- Enter CVV - Provide the 3-digit security code
- Confirm - Complete your deposit
Managing Multiple Cards
You can register and save multiple debit cards:
- All registered cards appear in the "Use An Existing Card" section
- Each card is securely stored for future use
- You can use different cards for different deposits
- Cards remain saved until they expire or you remove them
Deposit Limits
- Minimum deposit - $1 per transaction
- Maximum deposit - Varies by card issuer - check with your bank
- Daily limits - May apply based on your bank's policies
Fees
- Deposits $10 and above - No fee
- Deposits under $10 - $0.25 processing fee
Processing Time
Debit card deposits are processed instantly. Funds appear in your account immediately after successful payment.
3D Secure Verification
For your security, you may be redirected to your bank's verification page:
- Redirected to bank - You'll be taken to your bank's secure page
- Verify your identity - Use your bank's app, SMS code, or password
- Return to our site - You'll be automatically redirected back
- Deposit complete - Your funds will be available immediately
What is 3D Secure?
3D Secure (Verified by Visa / Mastercard SecureCode) is an extra security layer that verifies you're the cardholder. It's required by Australian banks for online transactions.
Troubleshooting
My card was declined
Common reasons for declined cards:
- Insufficient funds - Check your account balance
- Daily limit reached - Your bank may have daily spending limits
- Card expired - Check your card's expiry date
- Incorrect details - Verify card number, expiry, and CVV are correct
- Bank restrictions - Some banks block gambling transactions - contact your bank
- 3D Secure failed - Complete your bank's verification process
My deposit is pending
If your deposit shows as pending:
- Wait a few minutes - some banks take time to process
- Check your bank app for any required actions
- Contact your bank if the payment was deducted
- Contact us via Live Chat if the issue persists
I can't find my saved card
Saved cards may be removed if:
- The card has expired
- The card was manually removed
- There were multiple failed transactions
You can register the card again at any time.
Withdrawals to Debit Card
Withdrawal Policy
If you deposit using a debit card, we may (at our sole discretion) elect to return withdrawals back to the same debit card used for the deposit. This is a security and anti-money laundering measure.
Security & Privacy
- Card details are encrypted and stored securely
- We never store your full card number
- CVV is required for each transaction and never saved
- All transactions use secure SSL encryption
- We comply with PCI DSS security standards
Need Help?
If you're experiencing issues with debit card deposits:
- Contact our Customer Service team via live chat
- Email our support team
- Check with your bank about any restrictions on gambling transactions
Pro Tip
Save your card details after your first successful deposit to make future deposits faster. You'll only need to enter your CVV for subsequent deposits!