What Is the Turnover Requirement?

Before you can withdraw deposited funds, you must wager (turn over) those funds at least once. This is a legal anti-money laundering requirement.

What Is Turnover?

Turnover means the total amount you've wagered (bet) on our platform.

Why Does This Requirement Exist?

The turnover requirement is an anti-money laundering (AML) measure required by Australian law:

• Prevents money laundering - Stops people from using betting accounts to move money
• Legal requirement - Required by AUSTRAC (Australian Transaction Reports and Analysis Centre)
• Industry standard - All Australian bookmakers have this requirement
• Protects everyone - Helps maintain the integrity of the betting industry

How It Works

Example 1: Simple Deposit

1. You deposit $100
2. You must wager at least $100 before withdrawing
3. You place a $100 bet on a horse race
4. Turnover requirement is now met
5. You can withdraw your balance (original $100 + any winnings)

Example 2: Multiple Bets

1. You deposit $50
2. You place a $20 bet (turnover: $20)
3. You place another $15 bet (turnover: $35)
4. You place a $15 bet (turnover: $50)
5. Turnover requirement is now met
6. You can withdraw your balance

Example 3: Winning Bet

1. You deposit $100
2. You place a $100 bet at odds of $2.00
3. Your bet wins, returning $200
4. Turnover requirement is met (you wagered $100)
5. You can withdraw the full $200

What Counts Toward Turnover?

Counts Toward Turnover

• Real money bets - All bets placed with your deposited funds
• Winning bets - Bets that win still count toward turnover
• Losing bets - Bets that lose count toward turnover
• Settled bets - Only settled bets count (not pending bets)
• All bet types - Single bets, multis, parlays all count
• All sports and racing - Bets on any market count

Does NOT Count Toward Turnover

• Bonus bets - Bets placed with bonus bet credits don't count
• Pending bets - Unsettled bets don't count until they're settled
• Cancelled bets - Voided or cancelled bets don't count
• Refunded bets - If a bet is refunded, it doesn't count

Checking Your Turnover Status

You can check if you've met the turnover requirement:

1. Log in to your account - Sign in with your credentials
2. Go to Banking - Navigate to 'My Account' > 'Banking'
3. Check for notifications - If turnover is not met, you'll see a message when trying to withdraw
4. View deposit limits section - Some accounts show turnover information here

Bonus Bet Winnings

Example: Bonus Bet Winnings

1. You receive a $50 bonus bet
2. You place the $50 bonus bet and win $100
3. The $100 in winnings can be withdrawn immediately
4. No turnover requirement applies to these winnings

Multiple Deposits

If you make multiple deposits, the turnover requirement applies to each deposit:

Example: Multiple Deposits

1. You deposit $100 (need to wager $100)
2. You place $50 in bets (turnover: $50)
3. You deposit another $50 (now need to wager $100 total)
4. You place $50 more in bets (turnover: $100)
5. Turnover requirement is now met for all deposits

What Happens If I Try to Withdraw Without Meeting Turnover?

If you attempt to withdraw before meeting the turnover requirement:

• Withdrawal blocked - The withdrawal request will be rejected
• Notification shown - You'll see a message explaining the turnover requirement
• Amount needed shown - You'll be told how much more you need to wager
• Funds remain available - Your funds stay in your account for betting

Strategies to Meet Turnover

Safe Approach

Place bets on favorites or low-risk markets to meet turnover while minimizing losses:

• Bet on favorites - Lower odds but higher chance of winning
• Spread across multiple bets - Don't risk everything on one bet
• Use markets you understand - Bet on sports/races you know

Example Strategy

1. Deposit $100
2. Place 5 x $20 bets on different favorites
3. Even if some lose, you've met turnover
4. Withdraw remaining balance plus any winnings

Promotional Abuse

The turnover requirement helps prevent promotional abuse:

• Prevents deposit cycling - Stops people from depositing and immediately withdrawing to claim bonuses
• Ensures genuine betting - Confirms you're using the platform for its intended purpose
• Protects promotions - Allows us to offer better promotions to genuine customers

Turnover and Promotions

If you receive a bonus bet based on a deposit:

Frequently Asked Questions

Do I need to win to meet turnover?

No! Turnover is about how much you've wagered, not whether you win or lose. A $100 losing bet still counts as $100 turnover.

Can I withdraw my winnings before meeting turnover?

No. The turnover requirement applies to your entire balance. You cannot withdraw any funds until the requirement is met.

What if I only want to withdraw my winnings?

The turnover requirement still applies. You must wager your deposited funds at least once before any withdrawal.

Does turnover reset after withdrawal?

Yes. Once you withdraw, any new deposits will have their own turnover requirement.

Can I meet turnover with bonus bets?

No. Only real money bets count toward the turnover requirement.

Important Notes

• Turnover requirement is 1x your deposit amount
• Only real money bets count toward turnover
• Bonus bet winnings have no turnover requirement
• This is a legal anti-money laundering requirement
• All Australian bookmakers have this requirement
• Pending bets don't count until they settle
• You can't withdraw any funds until turnover is met

Need Help?

If you have questions about the turnover requirement:

• Contact our Customer Service team via live chat
• Email our support team
• Check your Banking section for turnover status

We're here to help you understand and meet the requirement!