How Do I Close My Account?
We hope that every customer enjoys betting responsibly, however we completely understand that you may want to deactivate your account for any number of reasons.
Please note by deactivating/closing your account you will be able to reopen it at any time via our Customer Service team on live chat.
Follow the below steps to successfully close your account via all platforms.
Web Browser
- Log in to your account - and navigate to your profile section
- Click on 'Responsible Gambling' - from the left sidebar menu
- Select 'Deactivate Account' - from the responsible gambling options
- Enter your current password - to confirm your identity
- Read and confirm - that you understand the account deactivation process
- Click 'Deactivate Account' - to complete the process
Mobile App & Mobile Browser
- Log in to your account - and tap the hamburger menu (three lines) in the top left
- Navigate to your profile - by tapping on your name or profile section
- Select 'Responsible Gambling' - from the profile menu options
- Tap 'Deactivate Account' - from the responsible gambling section
- Enter your current password - to confirm your identity
- Read and confirm - that you understand the account deactivation process
- Tap 'Deactivate Account' - to complete the process
Break Options
We offer customers multiple break options from 1 day, 1 week, 1 month and 6 months. We also offer a permanent exclusion, which means that you cannot reopen this account or any new account ever again.
Self-Exclusion Form
If you wish to self-exclude, you can download and complete our Self-Exclusion Form. This form allows you to formally request exclusion from our services for a specified period or permanently.
Download Self-Exclusion Form (PDF)National Self-Exclusion Register
Customers also have the option to exclude themselves from all online and phone gambling providers in Australia via BetStop.
BetStop is the National Self-Exclusion Register, a free service provided by the Australian Government that allows people to self-exclude from all licensed Australian online and phone wagering providers in a single process.
Need More Support?
For more information on Safer Gambling, available tools & strategies or support services please visit our Responsible Gambling page.
If you need help with problem gambling, contact Gambling Help on 1800 858 858 or visit gamblinghelponline.org.au for free and confidential support.
Need Assistance?
If you need help closing your account or have any questions, please contact our Customer Service team via live chat or email.