How Do I Update My Details?
Keeping your account information up-to-date is important for security, compliance, and ensuring you receive important communications. You can view your current details in your profile, but any changes must be made through our Customer Service team.
How to View Your Current Details
- Log in to your account - Sign in to your account
- Navigate to Profile - Click on your profile section from the main navigation
- Select 'Details' - This is the default tab in the Profile section
- Review your information - Check your current personal and address details displayed on the page
Changes Require Support Contact
For security and compliance reasons, account details cannot be changed directly by users. All updates to your personal information must be processed by our Customer Service team.
How to Request a Details Update
To update any of your account details, please contact our Customer Service team:
- Live Chat - Use the live chat feature on our website for immediate assistance
- Email Support - Send an email to our support team with your update request
Information That Can Be Updated
The following details can be updated through our support team:
- Email Address - Your primary email for account notifications
- Contact Phone Number - For security verification and updates
- Home Address - Including unit number, street number, street name, street type, suburb, state, and postcode
- Postal Address - Your postal postcode (if different from home address)
Restricted Information
The following details cannot be changed as they're used for identity verification:
- First Name and Last Name
- Date of Birth
- Country
If any of these details are incorrect, please contact our Customer Service team immediately.
What to Include in Your Request
When contacting support to update your details, please provide:
- Your account username or registered email address
- Specific details you want to update
- New information you want to use
- Any relevant supporting documentation (if required)
Verification May Be Required
Depending on the type of change requested, you may need to provide verification:
- Email Changes - You may need to verify the new email address
- Phone Number Changes - SMS verification may be required for the new number
- Address Changes - Proof of address (such as a recent utility bill) may be needed, especially if your account is already verified
Important Notes
- Ensure all information provided is accurate and matches your official documents
- Changes to contact details may require verification for security purposes
- Address changes may trigger a re-verification process
- Keep your contact information current to receive important account updates
- Response times may vary depending on contact method and complexity of request
Need Help?
Our Customer Service team is here to help you keep your account information up-to-date. Don't hesitate to reach out via live chat or email for any updates you need to make.