How Do I Verify My Account?
Account verification is a legal requirement in Australia for all online wagering services. We use a secure verification process to confirm your identity and comply with regulatory obligations.
Why Do I Need to Verify My Account?
- It's a legal requirement under Australian gambling regulations
- It helps protect your account from fraud and unauthorized access
- It ensures you're of legal gambling age (18+ years)
- It allows you to withdraw funds from your account
How to Verify Your Account
- Log in to your account - Sign in to your account
- Navigate to Verification Center - Click on 'Verification Center' from your profile navigation menu
- Review your details - Ensure all your personal information is accurate and matches your official documents
- Click 'Verify Account' - Start the verification process
- Complete the verification - Follow the prompts in our secure verification system - this may open in a new window or iframe
- Wait for confirmation - Verification is usually instant, but may take up to 48 hours if manual review is required
Accepted Identification Documents
You may be required to provide one or more of the following:
- Australian Driver's Licence - Current and valid
- Australian Passport - Current and valid
- Proof of Address - Utility bill (no more than 3 months old) showing your name and registered address
Verification Status Explained
- In Progress/Pending - Your verification is being processed. This usually takes just a few minutes.
- Manual Check - Your verification could not be completed automatically and is being manually reviewed by our team. This can take up to 48 hours.
- Verified - Your account is fully verified! You can now access all features including withdrawals.
- Error - The verification process failed. Please try again later or contact our support team for assistance.
Important Information
- Your information must match your official documents exactly
- Any discrepancies may delay or prevent verification
- You cannot withdraw funds until your account is verified
- Verification is typically instant, but may take up to 48 hours if manual review is required
- All information is stored securely and used only for verification purposes
Still Having Trouble?
If you're experiencing issues with verification, please contact our Customer Service team via live chat or email.