How Do I Reset My Forgotten Password?
If you've forgotten your password, don't worry! You can easily reset it and regain access to your account by following our secure password reset process.
Steps to Reset Your Password
- Click the 'Login' button - Click the 'Login' button in the header at the top of any page
- Open the login modal - A login form will appear in a modal window
- Click 'Forgot your login details?' - Look for and click the 'Forgot your login details?' link below the login form
- Fill in your account details - Enter your username or email address, first name, last name, and date of birth associated with your account
- Submit the recovery form - Click 'Recover Password' to submit the form. You'll receive a password reset email within a few minutes
- Check your email - Open the password reset email and click on the reset link provided
- Create your new password - Enter and confirm your new password, then submit to complete the reset
Password Reset Link Expiry
The password reset link is valid for 24 hours. If the link expires, you'll need to request a new one by repeating the process.
Password Requirements
When creating your new password, make sure it meets the following criteria:
- Must not be the same as your previous password
- Must be confirmed by entering it twice
- We recommend using a strong password with a mix of letters, numbers, and special characters
Didn't Receive the Reset Email?
If you haven't received the password reset email within 10 minutes, try the following:
- Check your spam or junk email folder - the email may have been filtered
- Verify you entered the correct username or email address
- Ensure your first name, last name, and date of birth match exactly what's registered on your account
- Wait a few more minutes - sometimes emails can be delayed
- Try requesting another password reset by repeating the process
Account Security
For your security, you will be automatically logged out of all devices once you reset your password. You'll need to log back in with your new password.
Still Having Issues?
If you're still unable to reset your password after trying the steps above, our Customer Service team is here to help.
Contact Support
Please reach out to our Customer Service team via live chat or email if you: - Don't have access to your registered email address - Can't remember your username or email - Are unsure about your registered details - Continue to experience issues with the password reset process Our team will verify your identity and help you regain access to your account securely.
Tips for Password Security
- Use a unique password that you don't use for other websites
- Avoid using personal information (name, birthday, etc.)
- Consider using a password manager to generate and store complex passwords
- Never share your password with anyone
- Change your password regularly to maintain security
Already Know Your Current Password?
If you know your current password and just want to change it, see our How Do I Change My Password? article instead.